How to Build a Strong Warehousing and Logistics Workforce

There is no doubt, the logistics workforce is evolving rapidly. According to the U.S. Bureau of Labor Statistics, the transportation and warehousing sector continues to experience elevated turnover and persistent labor shortages, with annual turnover rates significantly higher than the national average — underscoring how critical workforce stability has become for operational performance. Customers expect more flexibility, greater transparency, and consistent performance, often in the face of labor constraints, rising costs, and operational complexity inside warehouse and distribution center operations.

At Capstone, we believe the key to delivering on those expectations starts with our people. How we attract, develop, and retain top talent directly impacts how well we serve our partners. At the center of our culture is the Capstone SCRIPT — a set of values that guide how we operate, how we lead, and how we show up for our customers every day. SCRIPT is more than a philosophy. It’s a practical framework that shapes our workforce and drives operational excellence at scale.

Capstone empowers our teams to think and act like owners. That means living up to commitments, taking responsibility for outcomes, and taking pride in the work we do. Because our workforce is made up of 100% full-time employees, our people are deeply invested in the success of the operations they support.

This sense of ownership translates directly to our partners. Teams are accountable for performance, safety, and continuous improvement, not just filling shifts. Whether supporting a single function or managing a full operation, Capstone associates are focused on delivering results that align with partner goals and KPIs.

Caring is foundational to how Capstone builds long-term partnerships, with both our people and our customers. We believe that when associates feel valued, supported, and respected, they perform better and stay longer.

Capstone’s culture emphasizes kindness, loyalty, and concern for others at every level. From frontline associates to senior leadership, we foster an environment where people are encouraged to speak up, look out for one another, and do the right thing. For our partners, this means working with teams who are engaged, stable, and committed to shared success.

In logistics, results matter, but how you achieve them matters just as much. We measure success through outcomes, not hours worked. Our pay-for-performance (PfP) and variable pricing models align productivity, safety, throughput, and service-level performance KPIs with our partner’s objectives and success metrics.

This results-oriented mindset attracts high-performing talent who want their efforts to make a measurable impact. It also supports continuous operational improvement, helping our partners reduce risk, simplify commercial structures, and achieve sustainable cost efficiency over time.

Integrity is non-negotiable at Capstone. We are truthful, we do the right things, and we build trust through consistent actions. Transparency in communication, accuracy in reporting, and accountability in execution are critical to earning and maintaining that trust.

For our workforce, integrity creates a culture of fairness and clarity. For partners, it means confidence in the data, the decisions, and the people running their operations. Our teams operate as a “guest in your house,” respecting your facilities, your people, and your brand.

Our business model is built around partnership. We put customers, teammates, stakeholders, and communities first by aligning closely with partner objectives and designing operations around specific KPIs and communication plans.

This people-first approach is reinforced by our small company service feel — fast decisions, minimal bureaucracy, and direct access to leadership — combined with the strength of a national organization. Dedicated partner teams ensure continuity, responsiveness, and accountability, creating an environment where collaboration thrives.

Transparency connects everything we do. We share clear, accurate information in a timely manner so our teams and our partners can make informed decisions.

Backed by strategic technology investments, industry benchmarking, and centers of excellence across safety, engineering, HR, quality, and operations, Capstone provides visibility from design through steady state. Our scale — 700+ U.S. operations, 80+ start-ups in 2025, and 1,500+ tactical support associates — allows us to support growth, manage disruption, and maintain consistency without sacrificing clarity or communication.

Our ability to attract and retain top logistics talent is not accidental. It is the result of a deliberate culture, a differentiated operating model, and a commitment to operational excellence. By combining big company value with a small company feel, we create an environment where people can grow, perform, and deliver lasting value.

For our customers, that means working with a partner whose workforce is stable, engaged, and aligned — one that consistently delivers results while reducing risk and complexity. As the logistics workforce continues to evolve, Capstone remains focused on what matters most: people, performance, and partnership.