Cross Dock Services for a Leading Grocery Retailer

Partner Profile

Our partner is one of America’s leading grocery retailers, operating thousands of stores and a rapidly expanding e-commerce delivery network.

The Challenge

Rapid growth across the retailer’s e-commerce network created increasing pressure on fulfillment centers, cross-dock facilities, and delivery operations. Fluctuating order volumes, particularly between weekdays and weekends, made it difficult to maintain the right staffing levels without increasing fixed labor costs. At the same time, customer expectations for on-time delivery and service quality remained high. The retailer needed a workforce solution capable of scaling quickly across multiple locations while maintaining operational consistency, productivity, and customer satisfaction.

Our Partnership

Capstone implemented a scalable workforce model designed to support growth across the retailer’s expanding e-commerce network:

1. Flexible First
   Our workforce model enables the retailer to scale labor up or down based on daily demand, helping support peak delivery periods while maintaining operational efficiency.
2. Integrated Labor Model
   Our performance model allows the partner to scale up or down daily. We cross-trained associates to support both cross-dock and delivery functions, creating seamless coordination between fulfillment and last mile operations.
3. Embedded Leadership
   Local leadership teams work directly alongside site management to oversee execution, optimize throughput, and resolve operational challenges in real time.
4. Performance-Based Accountability
   Capstone aligns labor performance with productivity, safety, service, and customer satisfaction goals to drive consistent results across the network.

Our Solution

Capstone delivers a complete labor solution supporting grocery e-commerce fulfillment and delivery operations:

• Cross-Dock Operations – Unload inbound trailers, stage customer orders, and load delivery vehicles efficiently.
• Home Delivery Drivers – Safely and professionally deliver customer orders using dedicated delivery routes.
• Yard Management Services – Move and position vehicles to maintain route readiness and facility flow.
• Cross-Trained Workforce – Associates support both dock and delivery functions to improve flexibility and productivity.
• Flexible Labor Model – Scale staffing levels up or down based on daily and seasonal demand.
• On-Site Leadership – Embedded operational leaders oversee execution, performance, and continuous improvement.